Policies & Shipping Information
We ship within 48 hours unless there is a holiday, post office closing, natural disaster, weather event or other unusual circumstance. If you do not receive the tracking number for your package, email to request the information to be resent.
Note: We are not responsible for fraudulent activity, theft of your packages or other unusual circumstances that may happen to your order after it has shipped and you have been provided a tracking number. Customers are encouraged to file a missing package investigation with their local post office. We will provide you with receipts or other documents necessary to assist with your case by request, please contact us immediately after contacting your local post office.
Local pick up
Send us an email at , website contact form, our mobile shopping app or if you are a VIP member using Facebook, MeWe or Instagram with a message requesting to arrange local pick up.
Returns or Exchanges Policy for Sale Items
No returns, refunds or exchanges for sale or vendor closeout items. No exceptions.
Non-Sale Returns or Exchanges
Customers have 5 business days after receipt of order to request a return or exchange. Once approved, items must be returned in original packaging with attached tags (if applicable).
1.All products are purchased as inventory from approved vendors. Products are new, stored and inspected thoroughly and safely before shipping. There will be no returns for minor manufacturing errors such as a loose floating thread in the package, mismatched tags, missing tags, color that is a different tone than on the stock picture, or other minor circumstances or that can be easily resolved by the purchaser.
2. We are wholesalers and not manufacturers, therefore a replacement of the exact product may not be possible, and the customer may be offered a different product of equal value or store credit in the event the same exact product cannot be replaced or ordered (from vendor).
3. Customer returning or exchanging item(s) must not intentionally rip, wear & wash, mark or damage items and attempt to return to us. Purchaser cannot return products due to accidental damage after delivery of order. We reserve the right to refuse returns and/or exchanges of items that were washed, worn, or have rips, stains,odors or other damage.
4. Any promotional, free or thank you gift items shipped with a customer's order cannot be exchanged or returned for store credit, or exchanged for other items.
5. Customers cannot attempt to return items to our vendors or attempt to return items to non profit agencies we donate to and expect store credit, returns or exchanges from us.
Links to other websites:
If our website contains links to enable you to visit other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
We may collect the following information:
Contact information including email address
Demographic information such as postcode
Other information relevant to the services you choose, for example: billing or payment information, telephone number, or physical address.
What we do with the information we gather:
We may use the information for internal record keeping.
We may send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customize the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
Customers may opt out at any time by clicking the opt-out at the bottom of the promotional email or through their mobile shopping app.
Terms and Acceptable Use
These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.
License to use website:
Unless otherwise stated, Fashion To A Tea By Jill and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website, except for content specifically and expressly made available for redistribution.
Where content is specifically made available for redistribution, it may only be redistributed within your organization.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without the express written consent of Fashion To A Tea By Jill.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without the express written consent of Fashion To A Tea By Jill.
Access to certain areas of this website is restricted. Fashion To A Tea By Jill reserves the right to restrict access to areas of this website, or indeed this entire website, at the discretion of Fashion To A Tea By Jill.
If Fashion To A Tea By Jill provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
Fashion To A Tea By Jill may disable your user ID and password in the sole discretion of Fashion To A Tea By Jill without notice or explanation.
submission of such content to, or the publication of such content on, this website.
We are not responsible for any mishaps or technical difficulties that customers have with associated website or mobile based discount programs, birthday club or other promotional programs while using this website.
This website is provided “as is” without any representations or warranties, express or implied. Fashion To A Tea By Jill makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Fashion To A Tea By Jill does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
Breaches of these terms and conditions:
Without prejudice to the other rights of Fashion To A Tea By Jill under these terms and conditions, if you breach these terms and conditions in any way, Fashion To A Tea By Jill may take such action as Fashion To A Tea By Jill deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Fashion To A Tea By Jill may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.